Last updated: 01-01-2026

At Helptor, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our website, application, and services.

1. Information We Collect

We may collect the following information when you use Helptor:

• Name, email address, phone number

• Profile details provided by users or consultants

• Consultation-related information (such as chat history for support and safety purposes)

• Payment-related information (processed securely through payment gateways)

We collect only the information necessary to provide our services.

2. How We Use Your Information

Your information is used only to:

• Create and manage your account

• Connect users with consultants

• Provide consultation services

• Process payments and maintain transaction records

• Improve platform security and user experience

• Respond to support requests

3. No Sharing With Third Parties

Helptor does NOT sell, rent, or share your personal information with any third-party companies.

We do not provide user or consultant data to advertisers, marketers, or external organizations.

The only exceptions are:

• Payment processing partners (only required transaction data)

• Legal or regulatory requirements, if mandated by law

4. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

While no online platform can guarantee 100% security, we continuously work to safeguard your data.

5. Consultant Verification Data

Documents submitted by consultants for profile verification:

• Are used only for verification purposes

• Are kept confidential

• Are not shared with third parties

• May be securely stored as required for compliance and trust

6. Cookies & Tracking

Helptor may use basic cookies to:

• Maintain login sessions

• Improve website performance

• Enhance user experience

We do not use cookies for third-party advertising or tracking.

7. Account Deletion & Data Removal

If you wish to delete your account:

• You must create a ticket via the Support Center

• Your request will be reviewed and processed

• Certain data (such as transaction records) may be retained as required by law

8. Children’s Privacy

Helptor is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

Helptor may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the platform indicates acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us through the Support Center on the Helptor platform.

Final Note

By using Helptor, you agree to the terms outlined in this Privacy Policy.